Sahil Raheja

Supervisor @A&W Food Services of Canada Inc.

Calgary, AB, CA

Ensure delivery of exceptional guest service by anticipating guest/ restaurant needs by constantly evaluating environment which includes following up with staff during shift to ensure delivery of guest delight with friendly and caring service on every visit, acknowledging and handling guest concerns, special requests and allergies with care and actively improving guest experience by learning from and acting on guest connect responses.• Ensuring effective prep, production charts and staff positioning – assigning positions and managing breaks.• Execute store operations during scheduled shifts including;• Opening/ closing restaurant• Ensuring team achieves A&W operating standards and food safety requirements• Ensure all restaurant cash handling standards and procedures are followed by shift team• Providing quality products consistently by adhering to A&W recipe and presentation standards• Follow health, safety and sanitation guidelines for all products and timely inspection of kitchen, dining areas, kitchen utensils, and equipment to ensure sanitary standards are met.• Requisitioning and inspecting food supplies/equipment to maintain stock levels • Build outstanding daily climate on shift by fostering regular process toward the achievement of A&W’s climate goals including leading all climate meetings & daily huddles, enforcing all personnel policies issued – e.g. Discrimination, Harassment, Bullying, etc• Support Management in building high-performing restaurant teams by way of conducting team trainings, providing feedback on staff performance and recognize alarms in staff morale, and creating a positive learning environment by providing clear, specific, timely, and respectful coaching • Responsible for financial results on shift including ensuring profit targets for food and labor cost are achieved

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Bachelor's in Tourism Studies