Sahil Narekar
Esoc (Network Operations Support) @Jio
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WORK HISTORY
Esoc (Network Operations Support) @Jio
Nagpur, IN
Responsible for the equipment’s operation and maintenance (Fault, configuration, alarm, performance, and security) or network components to drive network efficiency and availability.•Ensuring efficient and effective technical customer service as per SLAs.•Manage Technical Support Center (helpdesk) and operations of escalation desk/tickets for all NOC and SOC issues.Review L1/L2 incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components.•Providing technical expertise in assisting clients with installations, maintenance, upgrades, and repairs for IP, Transport, Voice and Enterprise Customers.
EDUCATION
Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur
Bachelor of Engineering - BE
ABOUT SAHIL NAREKAR
Experienced Network Support Engineer with a demonstrated history of working in the…
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