Sahil Mahajan
Aftersales & Service Leader | 18+ yrs | OEM Networks | Digital Transformation | Aftermarket Growth | Customer Lifecycle Monetization.
- Role
- Lead after Sales Marketing and Services at Renault
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Sahil Mahajan
Senior Automotive After-sales and Service Business Leader with 18+ years of experience across leading OEMs including Renault India, Hyundai Motors India, Hero MotoCorp, Escorts Ltd, and Mahindra & Mahindra. Currently leading Aftersales Operations & Service Marketing at Renault India, managing a nationwide service network of 300+ dealerships and driving multi-channel aftermarket revenue across parts, accessories, paint, insurance, and allied services. Expertise in: Aftersales Operations & Service Marketing StrategyDealer Network Performance & Profitability EnhancementCustomer Lifecycle Management (AMC, Warranty, RSA)Digital Transformation (CRM, Connected Services, Mobile Apps)Aftermarket Business Development & Revenue Growth Recognized for building high-performance service ecosystems, strong dealer networks, and scalable digital solutions that enhance customer experience and business profitability.
Experience
Lead after Sales Marketing and Services
Dec 2015 — Present · Gurgaon, IN
Managed operations of 300+ dealerships across India, driving revenue growth in Bodyshop and Allied Business segments.• Led a cross-functional team of 8, consistently exceeding commercial turnover targets.• Oversaw pan-India loyalty programs, including Extended Warranty, Roadside Assistance, and Annual Maintenance Contracts.• Built and scaled profitable Allied Business lines—Parts, Accessories, Paint, Oil, VAS, and Insurance.• Executed national service marketing campaigns, boosting customer retention and maximizing ROI.• Led digital transformation initiatives including CRM integration, connected services, and launch of the My Renault App.• Improved profitability through strategic pricing, flat-rate labor models, and CRM-driven engagement.
Education
SAI POLYTECHNIC BADHANI
Diploma in Engineering, Mechanical Engineering
Sri Sai College of Engineering and Technology, Badhani, Pathankot
Bachelor of technology, Mechanical Engineering
2006 — 2009
Symbiosis Centre for Distance Learning
Master's degree, Customer Relationship Management
2010 — 2012
Skills
- Product Development
- Fmea
- Continuous Improvement
- Management
- Kaizen
- Automotive
- Automobile
- Six Sigma
- Engineering
- Lean Manufacturing
- Negotiation
- Vehicles
- Team Management
- Manufacturing
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