Sahil Kumar
Associate System Engineer | CRM & Infra Discovery | Technical Documentation | Python
- Role
- Associate System Engineer at Leenticing Global
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Sahil Kumar
Detail-oriented and solutions-driven Computer Science graduate with strong hands-on experience in CRM systems, infrastructure and software discovery, and technical documentation. Currently working as an Associate System Engineer at LeEnticing Global LLP, where I provide technical support, collaborate cross-functionally to improve system usability, and develop technical/user documentation for agents, customer service, and sales teams. Previously worked with Amdocs as part of a software discovery team using Universal Discovery tools and OpenText platform, and contributed to infrastructure mapping and system analysis. Passionate about building efficient systems and clear documentation that improves user experience and operational efficiency.Tech Stack: Python, SQL, AWS, Linux, Jira, UD Tool, ServiceNow, HTML/CSS/JS, React.
Experience
Associate System Engineer
Nov 2024 — Present · Gurugram, IN
Provide end-to-end technical support for CRM systems and platform stability.Create detailed technical documentation and user manuals for agents, customer service, and sales teams.Implement system upgrades, monitor performance, and troubleshoot issues to ensure smooth operations.Collaborate with cross-functional teams to gather requirements and deliver custom solutions to improve system usability.
Education
St. Andrews Institute of Technology & Management
Bachelor of Technology - BTech
2019 — 2023
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