Sahil Khurana
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- Role
- Technical Support Specialist at Concentrix
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Sahil Khurana
Passionate graduate with a strong foundation in Computer Science, seeking an exciting entry-level position in Data Analyst. Highly motivated and detail-oriented, I bring a unique blend of academic excellence and hands-on project experience. Technical Skills: Programming Languages: C++, Python, SQL Web Technologies: HTML, CSS, JavaScript, Bootstrap Platform: GitHub, Jupyter, Google Collab Data Cleaning: Excel, Power BI, SQL, Python (Numpy, Pandas) Data Visualization: Excel, Power BI, Python (Matplotlib, Seaborn)
Experience
Technical Support Specialist
Sep 2023 — Present · Gurugram, IN
Helping Customers: Talked to customers through chat to answer questions about broadband services, bills, technical problems, and managing their accounts.• Fixing Problems: Figured out and fixed technical problems, and got help from other teams for harder issues.• Knowing the Product: Knew a lot about broadband services, different plans, and packages to give customers the right information.• Talking to Customers: Reached out to customers to make sure they were happy, suggested other services, and asked for feedback to make things better.• Keeping Records: Wrote down details of customer talks, feedback, and how problems got fixed.Looking at Information: Got good at looking at lots of customer information, finding patterns, and figuring out ways to do things better.• Handling Information: Got good at working with and keeping track of lots of customer information to make sure it was right.• Making Things Better: Used what was learned from customer information to suggest better ways to do things and make the support team work better.• Fixing Problems: Got good at solving problems, which is handy for finding and fixing issues with data.• Working with Others: Worked with different teams to share and use customer information, making things better for everyone.
Education
Guru Gobind Singh Indraprastha University
Bachelor of Computer Applications
2020 — 2023
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