Sahil Khosla
Customer Success Manager | Expert in Service Delivery & Product Experience | Driving Growth and Client Satisfaction
- Role
- Customer Success Manager at CoreStack
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Sahil Khosla
Passionate leader in driving customer success and satisfaction in the dynamic realm of…
Experience
Customer Success Manager
Jun 2022 — Present
Managing and nurturing a diverse portfolio of strategic customers, consistently exceeding retention targets and securing a 95% customer satisfaction rate. Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how CoreStack can build a stronger product and go to market organization.Act as the link between our customers and product engineering to develop new innovative solutions.Spearheaded key strategic initiatives, contributing to a 25% increase in ARR through implementation of targeted customer success programs. Forecast expected churn and growthDeveloped and maintained global client relationships, resulting in a 20% expansion of the international client baseWork on strategic internal projects to help build the Customer Success programManage the relationship with Sales Leadership and Account Executives
Education
GITM Gurgaon
Bachelor of Engineering (B.E.)
Skills
- Oracle
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