Sahil Khosla
Associate Director & Head - Inside Sales , Revenue & Customer Experience at Fabhotels
- Role
- Associate Director of Sales at FabHotels
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Sahil Khosla
Strategic Sales & Growth Leader with 9+ years of experience driving revenue, cost…
Experience
Associate Director of Sales
Nov 2024 — Present · Gurugram, IN
Lead Inside Sales & Customer Support with end-to-end ownership of Sales, Service, QA, and Training; manage a 120+ member team including 3 Senior Managers and 10 Managers Revenue Growth & ProfitabilityDelivered highest-ever monthly revenue of ₹7Cr at 65% Net Realization with cost-to-revenue <8%.Achieved 10% YoY revenue growth via process re-engineering, growth levers, and margin-focused initiatives.Identified and resolved guest/hotelier-level revenue leakage; implemented AI-powered calling teams and Robo calling methods to optimize cost efficiency.Reduced monthly costs by 28%(₹52L → ₹37.5L) while sustaining sales performance.Increased prepaid/pay-part bookings from 50% → 70% and average ticket size by 5% via targeted upselling.Launched funnel drop campaigns, capturing non-converting website guests within 15 mins, generating ₹50L incremental revenue in 3 months, projected ₹1Cr in 6 months.Customer Experience (CX) TransformationImproved CSAT from 70% → 85%, increasing high-rated properties to 63% across OTAs by launching a guest hotline, reducing wait times.Designed review optimization and personalized engagement playbooks to enhance guest satisfaction and brand perception.Process & Automation ExcellenceEnhanced IVR flows to resolve support queue and waiting issues, reducing junk calls by 50%.Automated self-serve journeys and pre-emptive calling, cutting call abandonment 40% → 5% and check-in denials <1%.Spearheaded adoption of Wocom, HubSpot, Czentrix, and Gupshup, improving SLA adherence, funnel velocity, and reporting visibility.Leadership & People DevelopmentBuilt and retained a 120+ member high-performing team with <10% attrition.Established clear growth plans, tight feedback loops, and capability-driven mentorship across functions.
Education
Thapar Institute of Engineering & Technology
Bachelor of Engineering (B.E.), BE-MBA, Industrial Engineering and Management
2012 — 2017
Thapar Institute of Engineering & Technology
Master of Business Administration (MBA), Marketing and Operations
2015 — 2017
Skills
- Management
- Team Management
- Microsoft Excel
- Engineering
- Microsoft Word
- Microsoft Office
- Research
- Autocad
- Supply Chain Management
- Extrusion
- Six Sigma
- Lean Manufacturing
- Kaizens
- Waste Management
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