Sahil Khamgaonkar
Deputy Program Manager - Loyalty @Channelplay Limited
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WORK HISTORY
Deputy Program Manager - Loyalty @Channelplay Limited
Mumbai, IN
Program Manager – Royal Canin (Mars Inc.) & FlowGuard Plus (Lubrizol Inc.)- Manage loyalty program operations, including reward points earning and redemption- Conduct comprehensive MIS and data analysis to monitor program performance, assess customer behavior, and identify opportunities for improvement- Oversee financial management of the loyalty program, ensuring smooth end-to-end processes- Increase points redemption rates by analyzing user behavior, identifying barriers, and implementing targeted solutions- Ensure timely fulfillment of redemption orders while maintaining high service standards- Conduct market visits to engage with partners, gather feedback, and assess the program\'s effectiveness at the ground level- Strategize helpdesk operations, improving brand communication and service standards through regular audits and team training- Provide technical assistance to clients, addressing ongoing tasks and developments to ensure seamless program operations- Educate users on program benefits, enhancing awareness and usage.
EDUCATION
University of Mumbai
Master in Management Studies - Marketing, Marketing
DG Ruparel College of Arts, Science and Commerce
Higher Secondary School, Business/Commerce, General
R. A. Podar College of Commerce & Economics
Bachelor of Commerce - BCom, Accounting and Finance
ABOUT SAHIL KHAMGAONKAR
Professional marketer with an MBA in Marketing, adept in influencer and channel loyalty program. Have hands on experience in Influencer loyalty & rewards program management, CRM, client servicing, WhatsApp Campaigns, Canva etc. and a strong passion for brand engagement, communication, growth.
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