Sahil Kakkar
Customer Success Manager | Business Analysis| Client Retention | On-boarding Specialist | Client Relationship Management |
- Role
- Customer Success Manager at Whitehat Jr
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Sahil Kakkar
Experienced Customer Success Manager with 6+ years in SaaS and specializing in AI-driven…
Experience
Customer Success Manager
May 2020 — Present · IN
Spearheaded cloud optimization initiatives, reducing AWS and Azure costs by 25%. Led EdTech integration with Roblox, improving user engagement by 30%. Deployed AI-powered chatbots and voicebots, reducing customer churn by 20%. Conducted Quarterly Business Reviews (QBRs), improving CSAT by 15% and NPSby 10%. Drove revenue growth by 30% through upsell and cross-sell strategies.
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