Sahil Sagar Batra
Representative, Operations | Customer Experience | Operations & Business Process Enthusiast | CX & Digital Operations | Travel Domain | Process-Driven Professional | Service Excellence & Problem Solving
- Role
- Representative, Operations Concentrix Expedia Process at Concentrix
- Location
- Amravati, MH, IN
- LinkedIn followers
- 500 followers
About Sahil Sagar Batra
Mechanical Design Engineer | Mechanical Engineering Fresher | Proficient in AutoCAD | Learning SolidWorks
Experience
Representative, Operations Concentrix Expedia Process
Feb 2026 — Present · Pune, IN
Customer-focused professional currently working as a Representative, Operations at Concentrix, supporting a global travel process. Experienced in handling blended interactions (voice and non-voice) while maintaining service quality, compliance, and performance metrics.Skilled in:• Customer communication and issue resolution• Process adherence and quality standards• Handling high-pressure service environments• Adaptability in 24x7 operational setupPassionate about continuous learning, operational excellence, and delivering impactful customer experiences. Focused on building strong communication, analytical, and problem-solving skills while growing within structured global organizations.
Education
Government College of Engineering
Bachelor of Mechanical Engineering
2020 — 2024
Maharashtra State Board of Secondary and Higher Secondary Education (MSBSHSE)
Secondary School Certificate, General Matriculation subjects
Dnyanmata High School
High School Diploma
2017 — 2018
Golden Kids
High School Diploma
2019 — 2020
Dr. Babasaheb Ambedkar Technological University
Bachelor of Technology - BTech, Mechanical Engineering
Maharashtra State Board of Secondary and Higher Secondary Education (MSBSHSE)
Higher Secondary Education Certificate, PCM with Electronics
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