Sahil Bansal
IT Support specialist
- Role
- Information Technology Service Desk at Everise
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Sahil Bansal
I have mastered dynamic relationship management, complex business processes & essential…
Experience
Information Technology Service Desk
Dec 2022 — Present · IN
Providing excellent technical customer Support.• FortiClient and FAC• Knowledge of Grid Pro ticketing tool• Very good experience in Adobe Connect • Troubleshooting network connectivity issues including remote network access, Wi-Fi, wired connectivity, VOIP phone systems, and remote desktop access. • Troubleshooting of Large Network Printer.• Troubleshooting of Citrix, VMWare, Genesys.• Coordination with Network Team, Server Team and Telecom team to resolve end user problem.• Handling OBE (Open Experience Box) handling more than 25 users in Adobe Connect• Proving support for Microsoft 365• Access of AD for Password reset, Account Creation.• Working on Incident and Service request• Troubleshooting of Avaya Softphone
Education
RSD College Ferozepur (Punjab)
Bachelor of Computer Scince
2009 — 2012
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