Sahil Arora
Cisco ||Contact Centre ||PCCE||Telecom Engineer || CISCO TAC || Altran
- Role
- Telecom Engineer at Vis Networks
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Sahil Arora
To acquire more knowledge as new technologies comes in and apply the same in my carrer and grow along with the organization.Working with the implementation team for Contact Centre || PCCE||A part of the Multi-Service Team ( Gateway ) to provide the end to end support to global customers to provide them the resolution in break and fix the environment.Taking care of the new sites, troubleshooting of Voice Gateways and Protocols like SIP, MGCP, H323.
Experience
Telecom Engineer
Sep 2021 — Present · Gurugram, IN
Deployed as an ON-SITE Engineer for Iffco Tokio General Insurance company.•Proving technical support for CISCO environment resolving issues related to Downtime and configurations related issues.•Understanding the Customer requirement and creating new call flow in ICM and create new campaigns.•Resolving the customer issue related to finesse, CUIC reporting,IP Device ensures the smooth functionality.•Troubleshooting the outbound dialer issue,identifying and resolving root causes to maintain outbound call operations.•Collecting and analyzed debug cross multiple Platforms including/CUCM/CVP/Rogger/PG levering technical expertise to diagnose and address the issue effectively.•Hands on experience with the Application such as Calabrio recording server and Reporting server, Cisco Jabber.•Managing the extension creation for new agents and administer the smart Licensing.•Understanding of LAN/ WAN/ voip technology.•Managing PRI/SIP service and working with service providers to ensure.
Education
The NorthCap University
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
2016 — 2020
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