Sahiba Kaur
Customer Service Travel Advisor @Carnival Cruise Line
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WORK HISTORY
Customer Service Travel Advisor @Carnival Cruise Line
US
Assisted an average of 45 customers each day with booking travel & provided recommendations for custom vacation getaways via chat support, inbound phone support and email support. • Escalated and managed customer issues related to account records, data input, access levels and adhoc reports. • Achieved an average of 98% CSAT (customer satisfaction) goal each quarter for the department and maintained a 97% customer satisfaction survey rating. • Escalated customer order issues to Tier 2 support to achieve quickest resolution and minimize wait times. • Performed upselling techniques to increase average order values across physical and online-ordered products purchased in store. • Achieved an average of 110% sales goal each quarter for the department and maintained a 97% customer satisfaction survey rating.
EDUCATION
Hunter College
Bachelor's degree, Cinematography and Film/Video Production
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