Sahib Singh Nagi
Operations & Program Manager at Amazon | AI-Assisted Automation (LLMs/Python) | Leading 100+ Scale Operations | NextLeap PM Fellow
- Role
- Manager Ii, Operations at Amazon
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Sahib Singh Nagi
I am a Operations and Program Manager with over 7 years of experience at Amazon, specializing in scaling global logistics and driving technical process excellence. My career has been defined by a simple principle: combining large-scale people leadership with cutting-edge automation to solve \"unsolvable\" infrastructure challenges.Currently, I lead a multi-tiered organization of 100+ analysts and 4 managers, where I focus on Last Mile quality and global delivery success. Beyond traditional management, I am passionate about the intersection of AI and Operations. I’ve successfully spearheaded initiatives like \"Project Orchestrator,\" leveraging AWS Bedrock and LLMs to automate property data ingestion and drive significant resource optimization.What I bring to the table: Scale Leadership: Proven experience directing 100+ HC organizations across EU, NA, and India geographies. Technical Innovation: Hands-on experience with AI-assisted automation, Python, and ML model governance.* Strategic Impact: A track record of high-stakes wins, including a 70% reduction in unauthorized concessions and a 40% decrease in address failures through UX redesign.I am a NextLeap Product Management Fellow (2025) and hold a B.Tech in Electronics and Communication Engineering. I strive to build systems that are not only efficient but deeply customer-centric.
Experience
Manager Ii, Operations
Apr 2025 — Present · Hyderabad, IN
Leading global Last Mile Analysis and Quality initiatives with a focus on AI integration and organizational scale.Key Highlights:AI Automation: Spearheading \"Project Orchestrator\" using AWS Bedrock/LLMs to automate property data, projected to deliver 30% resource optimization.Financial Risk Mitigation: Developed logic-based programs for Freight Forwarder identification, resulting in a 70% reduction in unauthorized concession payouts.Organizational Leadership: Directing a 100+ member team of analysts and managers, overseeing performance and global operational delivery.CX Innovation: Reduced weekly delivery failures by 3% by leveraging LLMs to synthesize complex access instructions for delivery partners.
Education
Lovely Professional University
Bachelor of Technology, Electronics and Communications Engineering
2014 — 2018
NextLeap
Product Manager Fellowship
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