Sahib Quddus

Customer Success Analyst @CMap

Manchester, GB

Provide client support by logging and resolving queries via phone and Zendesk, offering user guidance and live product assistance through screen sharing. • Troubleshoot and diagnose system issues, including performing SQL checks using Visual Studio to investigate and resolve technical problems. • Prioritise and manage support tickets based on client tier and issue urgency, ensuring timely and effective issue resolution. • Escalate complex issues to internal teams and liaise with Account Managers, Consultants, Sales Representatives and more to track and resolve outstanding client concerns.