Saher Masih
Customer Service Manager | Expert in Team Leadership, Process Optimization, and Enhancing Customer Satisfaction
- Role
- Customer Service Management at Directful
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
Experience
Customer Service Management
Dec 2024 — Present
Managed a team of customer service representatives to provide exceptional multi-channel support and optimize processes for increased efficiency.• Implemented strategies to enhance customer satisfaction and drive business growth through personalized service solutions.• Collaborated with cross-functional teams to identify areas for improvement and implement innovative solutions to meet customer needs.
Education
Indian Institute of Technology, Bombay
Bachelor's degree, Computer/Information Technology Administration and Management
2001 — 2005
University of Mumbai
Bachelor's degree, Computer Science
2006 — 2009
Skills
- Project Management
- Team Leadership
- Change Management
- Process Improvement
- Management
- Business Analysis
- Project Planning
- Business Intelligence
- Itil
- Vendor Management
- Program Management
- Integration
- Business Development
- Operations Management
- Leadership
- Crm
- Strategy
- Outsourcing
- Training
- Call Centers
- Microsoft Office
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