Saheed Aleem

Service Support & Operation Analyst @NatWest Group

GB

Commercial credit cards limit audit – daily audit of commercial credit cardslimit increase in line with control measure, checks and balance. Authenticate due process is follow, right authority obtained from the authorized signatory, correspondence sanction approval marked.• Supporting Business Services and Commercial cards new account implementations, review and authenticate new account opening applications.• Confirming account mandate and signatories in line with applicable rules.• Review Commercial cards Warranty Team Service process and identifies the process vulnerabilities.• Identify Process flow risk and exposures and recommends possible risk mitigation in the meantime in line with the laid down rules.• Scrutinize the commercial credit card account process with the back-end team in Indian, highlight and advise process improvement.• Support Relationship Manager with business escalations and service improvements - The ability to challenge business issues in order to support risk-based solutions that address regulatory needs are appropriate to the business. Proactively identify and Manage Political expose customers and overseas customer relations.• Credit Limit Audit -Review emergency credit limit / limit increase process with the sanction team.• Supporting colleagues in complex risk implementation and assessments through analysis and stakeholder engagements.• Escalating operational risks in a timely manner and making sure actions are quickly defined and owned.• Supporting customer due diligence operations teams with occasional review of process flow and operation requirements to improve customer engagements and service improvements on day-to-day issues and queries.• CRM application Support and scrip testing - Supporting change initiatives by acting as a key subject matter expert on projects.• Engagements with Relationship Managers- Highlight and supports financial crime queries and escalations.

University of Lagos

Bsc (Hons) , Public Administration

University of the West of England

Master's degree, Risk management and Insurance

University of the West of England

Master's degree, Risk Management And Insurance

Chartered Insurance Institute

Certificate, Insurance