Sahiba Kaur
Customer Success Operations Leader
- Role
- Director Customer Success Operations at Anomali
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Sahiba Kaur
Results-driven Customer Success Operations leader with expertise in driving strategies for revenue retention and growth, enhancing customer experience, and improving team productivity at scale. Proven track record in inspired team enablement practices, optimizing customer journeys, deploying robust productivity tools, and generating actionable insights through in-depth data analysis.Specialties:Renewals Strategy & Forecasting | Churn Analysis & Mitigation | Annual Planning & Capacity Modeling | Customer Success Operations | Salesforce & Gainsight | Revenue Forecasting | AI & Automation | Cross-Functional Leadership | Executive Reporting | Process Optimization
Experience
Director Customer Success Operations
Jun 2023 — Present · Redwood City, CA, US
Trusted advisor to Executive & CS Leadership, driving strategic initiatives for revenue retention, growth, and customer experience. Designed and implemented robust customer journeys and cross-functional internal processes with supporting systems to drive optimized customer outcomes and experience. Enable teams by delivering key insights through in-depth data analysis and voice of customer programs to identify and address strategic opportunities and challenges.
Education
Palo Alto University
Bachelor of Science - BS, Business Psychology
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