Saheb Jana

Administrative Specialist- Service Enablement @CIBT

Gurugram, IN

Immigration & Visa Services Professional | CIBTAs part of the leading global provider of immigration and visa services, I am dedicated to supporting corporations and individuals in navigating complex immigration processes. With over 30 years of experience, CIBT serves as the primary service provider for 75% of Fortune 500 companies, and I play a crucial role in ensuring our clients receive exceptional service. Key Responsibilities- Onboard and set up clients in our systems, focusing on high-profile clients such as Amazon, Apple, Meta, and American Express- Drive client customization projects for major corporations, ensuring their unique needs are met- Manage rates and product-related projects for leading financial firms including JP Morgan, Goldman Sachs, Accenture, and Macquarie Group- Conduct ongoing system maintenance and client audits to promote success and operational efficiency- Address and resolve support requests through our team’s shared email, including bugs, issues, and general inquiries- Assist with product maintenance and service modifications to enhance client offerings- Handle client rate management and auditing to ensure accuracy and compliance- Prepare and distribute internal and external reports while maintaining confidentiality with sensitive information- Provide ad-hoc administrative support to various teams as needed.

SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

Master of Business Administration - MBA, Marketing/Marketing Management, General