Saheb Singh

Client Support Advisor @RBC

Toronto, ON, CA

Responsible for providing 1st level telephone support relating to technical, navigational issues and problem resolution to clients using all RBC Cash Management applications.• Act as a 2nd level support for clients using Pay Employee Vendor via Royal Direct relating to token issues and payment investigations.• Provide a positive client experience as per the client experience map.• Escalate any contentious issues affecting client service to 2nd level support, Team Leader or Manager to minimize or avoid client impact (Payroll, wires, service issues etc.)• Document all activities in CRM as per procedures and in a timely manner to ensure that the client’s history is accurate for the purposes of escalations and trending.• Understand the implications/complexities of the Canadian Payments System and the significant impact and risk a singular oversight could have on the Royal Bank and our client.• Participate in creating/maintaining a positive team environment where team members give each other support, promote good morale and co-operation. Responsible for ongoing personal development and information sharing.

University of Mumbai

Masters in Management Studies (MBA)

University of Mumbai

Bachelor of Commerce - BCom

Humber College

Postgraduate Degree