Sahaya Vivek
Senior Platform Technician -noc Operation @SES Satellites
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WORK HISTORY
Senior Platform Technician -noc Operation @SES Satellites
Chennai, IN
Strong foundation in satellite communications and RF theory, with hands-on expertise in iDirect Evolution, Velocity, and Dialog platforms, along with Comtech Heights.Skilled in alarm monitoring using Netcool and Grafana, proactively detecting network anomalies and resolving service-affecting events.Experienced in RFI detection and mitigation, ensuring uninterrupted satellite services.Proficient in ServiceNow for ticketing and incident management, maintaining accurate documentation and ensuring timely resolution of customer issues.Provide 24/7 operational support, including proactive alarm monitoring, troubleshooting, and emergency restoral procedures to meet strict SLAs.Act as the primary point of contact for managed service customers, handling technical discrepancies and coordinating service events.Collaborate with engineering and support teams to onboard new services and integrate IP-based satellite platforms into operations.Mentor and train colleagues while fostering a culture of teamwork, technical growth, and process improvement.Recognized for the ability to analyze complex RF signal and communicate solutions effectively
EDUCATION
Anna University Chennai
Bachelor of Engineering
SKILLS
ABOUT SAHAYA VIVEK
Telecommunications professional with over a decade of experience in Satellite…
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