Sahar L.

Concierge @MGM Resorts International

Las Vegas, NV, US

Professionally and expeditiously process all guest requests (phone, face to face, text, email, or fax) while promoting, up-selling, and cross-selling all venues • Effectively build relationships as a brand ambassador with vendors and guests• Multitask in up to 26 operating systems simultaneously to fulfill guest requests.• Commitment to ongoing knowledge development of citywide offerings as well as establishing a professional network within the hospitality community• Provide excellent customer service experience• Effectively communicate in English, in both written and verbal forms• Organize time effectively within established deadlines, with particular attention to detail• Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine.• Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challenges

Lesley University

Master of Education (M.Ed.)

Loyola University Chicago

Bachelor of Science (B.S.)

Loyola University Chicago

Bachelor's degree

Loyola University Chicago

Graduate Assitant