Partha Saha
Customer Success Manager | SaaS | Driving Adoption & Retention | CRM, PPM & Supply Chain Consultant | $9M Portfolio Growth
- Role
- Customer Success at Planview
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Partha Saha
Customer Success Leader & Digital Transformation Expert | 11+ Years Driving B2B…
Experience
Customer Success
Dec 2022 — Present · Bengaluru, IN
Oversee the Digital Customer Success (DCS) POD for Planview Portfolios across the North America, EMEA, and LATAM regions.• Managing end-to-end customer success operations across 25+ strategic accounts and 70 Digital led accounts, including SFDC case resolution, escalations, demos, and partner coordination• Structure strategic engagement through MBR/QBRs, deep-dive analysis, roadmap planning, and proactive health monitoring via Gainsight• Supporting renewals and expansions by aligning with Sales, SC\'s, and AEs, contributing to >85 % renewal rate and YOY Upsell growth• Conduct enablement sessions, upheld >60 NPS Score, usability surveys, and communicated best practices improving adoption and CSAT• Leading internal coordination, reporting, and progressed process initiatives like Playbooks, Pendo User Guide, CSAT, Power BI data analysis to streamlining success operations
Education
IMI BELGIUM
Master of Business Administration - MBA
Skills
- Business Analysis
- Product Marketing
- Business Process Improvement
- Sales Management
- Business Development
- Digital Marketing
- Sales Strategy
- IT Sales
- Market Research
- Pre-Sales
- Presentation Development
- Corporate Communications
- Marketing Strategy
- Customer Relationship Management (Crm)
- Erp Implementations
- Sales
- Enterprise Resource Planning (Erp)
- Content Marketing
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