Sahana M.

CX @ Rippling | Ex Zapcom, SimpliLearn, Byju’s

Role
Customer Support Lead at Rippling
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Sahana M.

I am a highly motivated and results-driven CRM Manager with over 6 years of experience in the field. I am passionate about creating seamless customer experiences and helping businesses build lasting relationships with their clients.Throughout my career, I have had the privilege of working with diverse teams and clients, honing my skills in CRM strategy development, implementation, and optimization. My expertise lies in leveraging data-driven insights to enhance customer engagement and increase customer retention rates.As a CRM Manager, I have successfully overseen the integration of CRM systems, driving process improvements, and streamlining workflows to maximize efficiency. I take pride in my ability to collaborate cross-functionally with sales, marketing, and customer support teams to ensure a cohesive and customer-centric approach.

Experience

  1. Customer Support Lead

    Rippling

    Oct 2025 — Present · Bengaluru, IN

Education

  • Sri Siddhartha Institute of Technology, Tumkur.

    Bachelor of Engineering - BE, Computer Science

    2015 — 2019

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Sahana M. — Customer Support Lead at Rippling in Bengaluru, KA, IN | Unifers