Sahana M.
CX @ Rippling | Ex Zapcom, SimpliLearn, Byju’s
- Role
- Customer Support Lead at Rippling
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sahana M.
I am a highly motivated and results-driven CRM Manager with over 6 years of experience in the field. I am passionate about creating seamless customer experiences and helping businesses build lasting relationships with their clients.Throughout my career, I have had the privilege of working with diverse teams and clients, honing my skills in CRM strategy development, implementation, and optimization. My expertise lies in leveraging data-driven insights to enhance customer engagement and increase customer retention rates.As a CRM Manager, I have successfully overseen the integration of CRM systems, driving process improvements, and streamlining workflows to maximize efficiency. I take pride in my ability to collaborate cross-functionally with sales, marketing, and customer support teams to ensure a cohesive and customer-centric approach.
Experience
Customer Support Lead
Oct 2025 — Present · Bengaluru, IN
Education
Sri Siddhartha Institute of Technology, Tumkur.
Bachelor of Engineering - BE, Computer Science
2015 — 2019
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