Sagnik Patra

About Sagnik Patra

I’m a Seller Partner Support Associate at Amazon, focused on empowering sellers across the MENA and Europe marketplaces. I resolve 30+ cases daily, ensuring each interaction is efficient, empathetic, and policy-compliant. To date, I’ve handled over seller cases, delivering measurable impact on seller satisfaction and platform compliance.Skilled in tools like Seller Central, CSC, CRMS, and CMS, I quickly adapt to new processes and simplify complex policy issues for sellers. Known for my sharp learning curve and customer-first mindset, I thrive in fast-paced, cross-functional environments.

Experience

1. Senior Sps Associate

   Amazon

   Jul 2023 — Present · Kolkata, IN

   Resolve **30+ seller issues daily** via case-based systems, ensuring policy-compliant and seller-friendly resolutions across listing, catalog, payments, and account health* Use tools like **Seller Central, CSC, CRMS, and CMS** to access workflows, document actions, and manage resolution pipelines* Translate complex Amazon policies into clear, actionable steps for sellers across diverse business models* Deliver high-quality support while consistently meeting SLA, accuracy, and productivity benchmarks* Known for ownership, rapid policy learning, and maintaining strong communication in high-pressure environments* Collaborate with internal teams on process escalations and policy clarifications for seamless seller experience

Education

• Lovely Professional University

  Master of Computer Applications - MCA

  2020 — 2022

• Lovely Professional University

  BCA - Bachelor of Computer Application

  2017 — 2020