Sagnika Ray Mohapatra
Senior System Engineer @Infosys
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WORK HISTORY
Senior System Engineer @Infosys
EDUCATION
Ravenshaw University
Bachelor's degree, Information Technology Management
ABOUT SAGNIKA RAY MOHAPATRA
Senior Systems Engineer with 5 years of experience in IT Operations, Unified Communications, and Enterprise Telephony support. Experienced in supporting VoIP and SIP-based communication systems, troubleshooting telephony and network issues, and ensuring reliable enterprise voice services.Currently working as a Subject Matter Expert (SME) responsible for incident management, problem analysis, and end-to-end service operations in an enterprise environment. Strong knowledge of ITSM processes, service delivery, and operational support, with a proven ability to resolve critical issues and collaborate with cross-functional teams to maintain service reliability.
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