Sagnik Kar

About Sagnik Kar

Experienced Scrum Master and ITIL Service Delivery Manager with a proven track record in…

Experience

1. Project Manager Scrum Master

   Wipro

   Jun 2017 — Present · Bengaluru, IN

   Clients: BP-Upstream, Hitachi Energy (formerly ABB), Northern TrustRole & Responsibilities: Facilitated Agile transformation for global teams, enabling successful delivery of multiple projects using Scrum methodology. Guided teams to define and deliver minimum viable products aligned with sprint goals and capacity. Collaborated with Product Owners on backlog refinement, prioritization, and maintaining product vision. Organized and facilitated all Scrum ceremonies, including sprint planning, daily stand-ups, retrospectives, and reviews. Empowered teams to self-organize, removed impediments, and coached them toward continuous improvement. Tracked and reported project metrics (e.g, burn-down charts) using Azure DevOps and other tools. Coordinated release management, ensuring smooth software builds, testing, and deployment for production. Managed risks and issues, providing mitigation strategies and actionable insights to senior stakeholders. Established product roadmaps and delivered stakeholder demos for integrated, tested product increments. Acted as a bridge between Engineering and Service Delivery teams to enable seamless handoffs and operational excellence.Highlights: Led a multi-vendor, global team to deliver a web and mobile application for a European power grid company. Successfully managed projects focused on Business Model Engineering, Automation, and Process Simplification across regions (onsite/offshore).Achievements: Received “Extraordinaire Recognition” from Wipro delivery management and client for exceptional performance. Awarded “Certification of Excellence” by Wipro Switzerland SMU for leading Agile transformation at Hitachi Energy.

Education

• Rajiv Gandhi Institute of Technology, Mumbai

  Bachelor of Engineering (BE)

  1999 — 2002

Skills

• Project Management
• Incident Management
• Global Service Management
• Customer Relationship Management (Crm)
• Bmc Remedy
• Service Management
• Service Desk
• Service Delivery
• Itil Process Implementation
• Transition Management
• Service-Level Agreements (Sla)
• IT Operations
• Vendor Management
• Itil Process
• Service Desk Management
• IT Service Management
• Managed Services
• Prince Practitioner
• Networking
• Crm
• Itil
• Help Desk Implementation
• Team Management
• Itil V3 Foundations Certified
• Sla
• Problem Management
• Pmp
• Major Incident Management