Sagnik Ghosh

About Sagnik Ghosh

SAP SD Senior Analyst with 2.5 years of experience supporting end-to-end Order-to-Cash (OTC) processes in enterprise environments. Demonstrated expertise in incident and service request management (L1.5/L2), SAP configuration, pricing, master data management, and SLA-driven support. Proficient in IDoc monitoring, root cause analysis, and collaboration with cross-functional teams including MM, FI, ABAP, and Basis. Actively contributes to testing cycles (UT, IT, UAT) to ensure solution quality and business continuity. Recognized for strong stakeholder communication, structured problem-solving, and continuous process improvement.

Experience

1. SAP Sales Distribution Consultant

   Capgemini

   Aug 2023 — Present · Mumbai, IN

   Senior Analyst – SAP SD at Capgemini with experience supporting end-to-end Order-to-Cash (OTC) processes across sales, billing, pricing, and credit management. Proven track record of resolving P2 incidents through root cause analysis and permanent fixes while consistently meeting SLA targets. Handle service requests involving SAP configuration, master data, and process enhancements, alongside proactive IDoc and interface issue resolution. Collaborate with MM, FI, ABAP, and Basis teams and contribute to UT, IT, and UAT cycles, while creating knowledge articles to improve team productivity.

Education

• Swami Vivekananda Institute Of Science And Technology

  Bachelor of Technology - BTech, Electronics and communications

  2018 — 2022