Sean Glenn

Learning & Development Manager - Dunkin\' @Inspire

US

Facilitates and delivers inspiring synchronous virtual and in-person learning experiences consistently using effective adult learning principlesServes as an operations expert that maintains an excellent working knowledge and a high level of proficiency in the performance of all areas of restaurant operationsCoordinates and manages all aspects of scheduled sessions virtually and in certified training restaurantsProvides and documents behavior-based feedback for learners, both positive and constructive, verbally and in writing, along with recommendations around performanceResponsible for communicating pass/fail class completion status to learners and appropriate parties with integrityLeads and manages host certified training restaurant certification process and relationships partnering with local field teams and host franchisees to ensure consistent executionResponsible to keep up to date on all content and changes in partnership with the Learning Design team to incorporate new products, guest service initiatives, and new processes and systemsResponsible for proactively gathering data through surveys and other resources to enable effective decision making and to improve the quality and effectiveness of trainingSupport the onboarding process for new franchisees and provide support for restaurant openings for new franchiseesPartners with regional and national learning team to support consistent and impactful training for initiatives.

The City University of New York

BA