Sagar Gupta

About Sagar Gupta

With a strong foundation in cloud infrastructure and a passion for building intelligent, scalable products, I’ve transitioned from engineering into product management—driving impactful solutions that power seamless network and application experiences across Azure.Currently, I working as a Product Manager at Microsoft, where I lead initiatives that bring together AI, UX, and deep telemetry to reduce mean time to resolution (MTTR) by 40%, lower support costs by over $350K/month, and improve adoption by 25% across enterprise workloads such as SAP, AKS, and Kubernetes. I’ve shipped high-impact features like Topology GA, Networking Copilot, and real-time dashboards that guide customers toward faster resolutions and more proactive troubleshooting.What excites me most is the intersection of AI and infrastructure. I collaborated to develop Azure Networking Copilot, which handled over 21K+ queries in a week and significantly reduced manual triage. I also contributed to hackathon project, an ML-powered solution that automated application discovery and classification, reducing effort and improving overall performance. These experiences have deepened my belief in the power of AI to enhance diagnostics, customer support, and product intelligence.My approach to product management is grounded in curiosity, customer empathy, and execution. I’ve written PRDs, conducted market research and cohort analysis, and partnered cross-functionally to bring ideas from concept to adoption. With every product I build, I aim to improve the way users interact with complex systems by making insights accessible, actionable, and intelligent.I’m always excited to connect with people building at the frontier of AI, infrastructure, and user-centered design.

Experience

1. Product Manager 2

   Microsoft

   Mar 2023 — Present · Hyderabad, IN

   Collaborate with engineering, product, and design teams to develop a unified interface, enhancing visibility and delivering actionable insights for network and application administrators, enabling prompt resolution of network issues- Deliver product enhancements that accurately identify network-related issues within deployments, utilizing visual inventory, health metrics, and actionable insights to support effective troubleshooting- Lead cross-functional efforts to onboard teams onto the new product, ensuring comprehensive resource coverage and smooth transitions- Reduce support costs by identifying and addressing gaps in the support experience, public documentation, and internal knowledge bases- Drive initiatives to meet network troubleshooting requirements for key workloads, aiming to significantly reduce incoming service requests and deliver notable monthly cost savings.

Education

• Holy Cross School

  Intermediate, Mathematics and Hindi

  2014 — 2015

• GLA University

  Bachelor of Technology (B.Tech.), Computer Science

  2015 — 2019

• Holy Cross School

  Highschool, Science

  2012 — 2013

Skills

• Management
• Team Building
• Microsoft Word
• Team Leadership
• Adobe Photoshop
• Database Management System (Dbms)
• Teaching
• Microsoft Office
• Sales
• Public Relations
• Project Management
• Microsoft Excel
• Research
• Leadership
• Public Speaking
• C
• Marketing
• Strategic Planning
• Drama
• Microsoft Powerpoint
• Data Structures
• English
• Event Planning
• Data Analysis
• Teamwork
• Computer Science
• Social Media