Sagar Saurabh

Training & Quality Head @Gear Inc.

IN

Manage the Quality and Training practice for all sites in IndiaManage back-to-back ramp-up classesSupervise a team of up to 8 managers with an entire function size of 70 membersManage day-to-day quality operations and ensure quality targets are met across all lines of businessEnsure quality and performance management framework is in place and coordinate across all stakeholders both internal and external and ensure process standardizationConduct Gap, Value and Root Cause Analysis, develop insights, and recommend action plans to improve performance and controlDesign quality strategies manage scalable processes and implement training and quality end-to-end initiatives with clear goals and timelines.Work with internal and external stakeholders on quality strategy and process improvements process, champion change management and recommend tools, procedures, and workflow enhancementsEstablish quality governance process and ensure efficient and effective communications and organizationEstablish, manage and lead the Learning and Development function for the regionEnsure all training programs and content meet business and operations standardsDevelop and coach quality and training managers, Identify and analyze knowledge skill gaps and performance improvement opportunities and provide relevant training needsDrive consistency and best practice sharing of standard practices within the organizationRecruit, lead and develop direct reports. Ensure adequate support function staffing of highly experienced and well-trained personnel across all LOBsMaintains good working relations with clients and serves as the primary point of contact on Quality performance and process innovationCreate an inspiring team environment with an open communication culture

St. Karen's High School

Matriculation

Patna University

Bachelor of Commerce - BCom, Business/Commerce, General