Sagar Sartape
IT Quality Manager | Cloud Infrastructure Services
- Role
- IT Quality Manager Cloud Infrastructure Services at Infosys
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Sagar Sartape
Rich experience of 18+ years in IT Service Delivery, Infrastructure Services, Vendor Management, Technical Leadership, Technical Evaluation, Team Operations, Project Management, IT Auditing and Service Desk Management with ITIL Standards and excellent Client Interfacing. Excellent team building capabilities, Self-starting & an optimistic attitude, Analytical mind & decision-making ability. Strong Expertise in facilitating large size team (100+) in a variety of learnings (work strategies, develop in handling critical business roles, managing operations and service delivery), across Broadband Telecom, FMCG, Engineering Consultancy, Pharma, Localization, Hospitality Industry and Automobiles.
Experience
IT Quality Manager Cloud Infrastructure Services
May 2021 — Present · Mumbai, IN
Proven abilities in resolving quality issues along with managing team and meeting stakeholder expectations.\\\\n• Working closely with Operation teams as a Configuration management auditor in context with Daimler including requirements for achieving excellence.\\\\n• Followup on internal project documentation.\\\\n• Driving the Quality management program, evaluating Incident tickets for India team and providing feedback to respective Teams.\\\\n• Working collaboratively within quality team members cross regions and assisting them in preparing global Monthly Quality Audit Report presentation to Management.\\\\n• Conducting discussions with management representatives on the audit observations/ findings and preparation of Audit Committee Submissions.\\\\n• Evaluating trends and observing repeated defects for individuals and teams with continuous focus on improvement.\\\\n• Providing monthly performance feedback to teams and Individuals.\\\\n• Data reconciliation, various types of reports preparation.\\\\n• Conducting Quality training for India team to help them understand and implement updated quality parameters.\\\\n• Gathered domain expertise in spearheading smooth process transitioning from overseas locations & developing procedures/service standards for business excellence.\\\\n• Assisted in performing training new joiners, service transitions/ knowledge transfer between client and internal teams in a 24x7 Environment.\\\\n• Validations of audit issues.\\\\n• Adept at mapping client\'s requirements, escalations management, incidents and problems.\\\\n• Excellent communication and interpersonal skills as well as aptitude to manage multiple priorities in a fast-paced environment.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
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