Sagar Shah

About Sagar Shah

A Senior Engineering Manager with 10 years of experience in leading cross-functional & multi-regional teams to build highly reliable and scalable platforms, supporting billions of API requests every day. Adept at building trust and collaboration across diverse teams and fostering an inclusive and innovative team culture.Key highlights:• Spearheaded the development of a universal e-commerce platform at Microsoft, enabling users to discover and purchase games, consumables, and movies on Xbox digital stores across platforms.• Built a cross-channel marketing platform at eBay to reach millions of users over Email and Onsite ads to increase customer retention and acquisition.• Championed org-wide initiatives that promoted transparency, continuous learning, and psychological safety, resulting in increased team morale and productivity.• Hands-on experience in recruiting, providing career coaching and facilitating growth opportunities.

Experience

1. Principal Software Engineering Manager

   Microsoft

   Oct 2018 — Present · Redmond, WA, US

   Engineering Manager for Xbox catalog and search platform teams. These platforms enable numerous product discovery, browse and search scenarios across Xbox Console, PC, mobile and Xbox.com stores.• Designed and built Xproduct catalog and Xsearch platforms which serve as the single source of truth for metadata and increased Xbox Console revenue by $220 million annually.• I built trust and collaborations across Xbox, sharing platform vision and benefits of these platforms, and successfully migrated 5 other teams to these platforms and increased efficiency across Xbox.• Xsearch V2 utilizes generative AI to enhance product metadata and employs vector search to deliver a semantic search experience. • Formed Learning V-team and started conducting monthly Day of Learnings and Bi-Annual FHL (Fix, Hack, Learn) events to boost morale. These efforts increased Signals score by 14% in a year. • Established a culture of comprehensive RCA investigations by creating guidelines for live-site postmortems, setting new KPIs and dashboards to track progress across teams.• Led org-wide collaborations refining on-call roles, rotations and processes, ensuring better alignment and comprehensive documentation.

Education

• LD College of Engineering

  Bachelor's degree, Computer Science

  1998 — 2002

• The University of Texas at Dallas

  Master's, Computer Science

  2003 — 2005

Skills

• Test Automation
• C#
• Agile Methodologies
• Distributed Systems
• Product Studio
• Testing
• Asp.net
• .net
• Software Engineering
• Software Design
• Software Development
• Scrum