Sagarneel Sagar Biswas
Engineering Leader | Head of Engineering | Driving AI-Augmented Product Development & Global Scale
- Role
- Senior Engineering Manager at Amadeus
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sagarneel Sagar Biswas
I lead a multi-team engineering organisation that builds and operates AI and B2B Mobility provider platforms under strict SLAs and cross-geo dependencies. I focus on long-term mechanisms, scalable architectures, and removing cross-org blockers so teams ship reliably.In mobility, I lead roadmap and end-to-end delivery for one of the industry’s largest B2B car-rental platforms operating under global SLA commitments. I led a team to improve the time to market by adopting a culture of innovation and delivery excellence. This resulted in 30% more providers onboarding in a year. I lead a team building customer-facing enterprise AI solutions that power AI agents across multiple use cases. I also led a team that delivered the 0→1 AI Product for travel agencies, reducing agent call handling time (CHT), deployed with leading customers. I work directly with EU/US product and tech leadership to align priorities, drive platform standardisation, and ensure engineering execution ties to measurable operational outcomes across teams.
Experience
Senior Engineering Manager
Jan 2023 — Present · Bengaluru, IN
AI Product for Travel Agency(0→1 Product):Established accuracy evaluation + HITL mechanisms that reduced agent call handling time (CHT) and supported rollout to 13 customers.Defined integration and rollout mechanisms enabling predictable enterprise onboarding.Established telemetry and feedback loops that transitioned the product from prototype to production-grade.Knowledge agent builder platform:Built platform-wide onboarding, retrieval, and evaluation mechanisms enabling 20+ bots across four divisions.Defined ingestion and dependency mechanisms that removed cross-org friction and accelerated adoption.Created reliability, drift, and monitoring mechanisms, giving downstream teams self-serve visibility.Mobility / Car Rental Platform (Global B2B):Implemented SLA governance and incident mechanisms used across provider integrations.Standardized provider integration mechanisms to simplify onboarding and reduce operational overhead.Introduced architectural guardrails and release mechanisms, improving cross-geo delivery predictability.
Education
Indian School of Business
ISB Executive Education (SMP)
Barasat Govt. High School
10+2, Science
1992 — 2002
Haldia Institute of Technology
B. Tech, Electronics and Communication
2002 — 2006
Indian Institute of Management, Lucknow
Data Science and AI
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