Sagar Kothari
Group Manager @ Razorpay | Offline Payments | Program Management | Solutions · Sales Strategy · Alliances · Operations · Customer Lifecycle Management | Ex - Paytm · ICICI Bank | IIM Raipur
- Role
- Program Manager at Razorpay
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Sagar Kothari
Program Manager in the Offline Payments space (EDC/ POS) with experience in Sales process optimisation, Sales Strategy development and Performance management, Cross-functional Collaboration, Technology management in activities related to Sales Ops, Merchant Onboarding, Limit and Risk Management, Senior management escalations, Bank Channel partnershipsCompleted my Post Graduate Program in Management from Indian Institute of Management Raipur and IESEG School of Management, Lille (Student Exchange Program).Have cleared my CA IPCC Level and Articleship training. Additional interest lies in the field of Marketing/ Sales.Ex-ICICI Bank - SME Team (Regional Head Sales)
Experience
Program Manager
Sep 2024 — Present · Mumbai, IN
Supported the Business Head and Chief of Staff in cross-functional initiatives to track and enhance Sales, Customer Service and Bank Alliance performance through structured MIS and Business performance dashboards > Drove program efficiency by streamlining merchant lead management across internal teams and partners by, improving visibility and conversion tracking > Partnered with Vertical Heads to monitor the performance and profitability of Marquee Accounts, ensuring sustained deal pipelines and employee productivity optimization > Initiated governance around inventory and recovery, optimizing asset utilization and reducing operational leakage > Improved onboarding by implementing e-NACH documentation workflows > Established and managed a Remote Merchant Service Team to handle merchant escalations through structured collaboration with backend teams for faster resolution and integrated remote sales operations to drive revenue growth Key Achievements:> Awarded the Ace in the Race award for outstanding performance in Q3-FY25 > Established the Sales Enablement and Business Performance Dashboards for Razorpay POS- Target vs Achievement Tracker, Incentive calculator, Pipeline Tracker, Commitment vs Achievement Tracker > The Merchant Lead Management program resulted in 65% improvement in lead conversions > The Remote Service and Sales Team attained additional GMV of INR 7 Cr (per month) through Ramp orders and VAS
Education
Indian Institute of Management Raipur
Post-Graduate Programme in Management, Finance, General
2016 — 2018
St. Xavier's College (Autonomous), Kolkata
Bachelor of Commerce (B.Com.) (HONS.), Business/Commerce, General, Accounting & Finance
2011 — 2014
DON BOSCO SCHOOL, PARK CIRCUS
Class LKG to Class 12, Maths, Physics, Chemistry, Computer Science
1997 — 2011
The Institute of Chartered Accountants of India
CA Final (Due), Accounting and Finance
2011 — 2018
IÉSEG School of Management
Master's degree, International Student Exchange Program
2018 — 2018
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