Sagar Kardekar

About Sagar Kardekar

Senior technology executive with over 24 years of experience leading digital transformation, IT strategy, and large-scale modernization programs across BFSI, Aviation, Energy, and Telecom sectors. Proven success in driving business growth, operational excellence, and technology innovation through strategic leadership and value-driven delivery.Trusted advisor to CXOs and senior stakeholders, with deep expertise in program governance, automation, and digital transformation. Skilled at building, scaling and driving high-performing global teams, managing multi-million-dollar P & Ls, and executing complex, multi-tower programs that deliver measurable business outcomes.Recognized for turning around underperforming engagements, driving customer satisfaction (CSAT & NPS), and establishing long-term client partnerships. Passionate about enabling organizations to leverage automation, AI, and digital platforms for sustainable growth and competitive advantage.Core Competencies:Digital Transformation | IT Strategy & Innovation | Automation & Process Optimization | Program & Project Management (PMP®)| P&L & Revenue Growth | Client Engagement & Strategic Partnerships | Agile, DevOps & SRE | Governance & Risk Management | Contract & Vendor Negotiations | Account Delivery Leadership |

Experience

1. Account Delivery Head

   Wipro

   Jun 2021 — Present · Pune, IN

   Leading digital transformation and managed services for global clients in the Energy and Aviation sectors across Europe and North America. Accountable for large-scale delivery, financial governance, and client engagement excellence. Spearheaded modernization programs and automation-led innovations improving performance, security, and operational efficiency. Consistently achieved top-tier client satisfaction and business growth through strong governance, strategic partnerships, and innovation-driven value delivery.Key Highlights- Strategic Account Leadership: Provide strategic IT leadership for key global accounts in the Energy and Aviation sectors, aligning technology initiatives with long-term business objectives- P&L Management & Business Growth: Full P&L accountability for large-scale contracts, achieving continuous revenue growth and cost optimization through financial governance- Large-Scale Digital Transformation: Directed enterprise-wide modernization programs (Office 365, Windows 11, network refresh, database optimization) improving performance, security, and resilience- Innovation & Governance: Championed IoT and AI-driven initiatives, established KPI-based governance frameworks, and led QBRs with executive stakeholders- Stakeholder & Vendor Management: Cultivated trust-based relationships with C-suite stakeholders, achieving best-in-class CSAT and NPS scores while ensuring SLA-driven vendor performance.

Education

• Vishwakarma Institute Of Technology

  Bachelor of Engineering - BE, Mechanical Engineering

  1991 — 1995

• Institute of Management and Entrepreneurship Development, Pune

  Master of Business Administration - MBA, Marketing

  1997 — 1999

Skills

• Business Strategy
• IT Service Management
• Internal Audit
• Unix
• Information Security
• Project Governance
• Vendor Management
• Performance Tuning
• Customer Satisfaction
• Cross-Functional Team Leadership
• New Client Acquisitions
• Key Account Mangement
• Marketing Strategy
• Incident Manage
• Managed Services
• Data Center
• Business Development
• IT Consulting
• Service Transformation
• Service Delivery
• Profit Center Management
• Management Consulting
• Shell Scripting
• Key Client Relationships
• Service-Level Agreements (Sla)
• Program Management
• Itil
• Business Continuity Planning
• Ibm Tivoli
• Connect Direct
• Management
• Weblogic Administration
• Project Management
• Staff Augmentation
• Contract Negotiation
• Data Center Management
• IT Project Implementation
• Business Process Improvement
• Disaster Recovery
• Veritas Cluster Server