Sagarika Banerjee
Head of Digital Delivery - Bt Business @BT Group
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WORK HISTORY
Head of Digital Delivery - Bt Business @BT Group
Business Digital - Product portfolio Delivery Lead:Lead, motivate and provide strategic direction to a team of experienced delivery managers, transformation manager to achieve strategic goals and operational efficiency.Key achievements:• Managed delivery of multi-million pound digital programme, achieving a substantial increase in digital channel share through automation of customer journeys within a fiscal year.• Delivered year-on-year incremental revenue having led a transformational initiative shifting sales from desk to digital channels through people, process, and technology improvements.• Enhanced operational efficiency by directing a pan-digital Agile transformation, implementing lean processes and a streamlined delivery framework.• Championed a culture of talent retention and development; developed Culture Collective within Business Digital, promoting employee well-being.
EDUCATION
Bayes Business School
Master of Business Administration - MBA
City St George’s, University of London
Master of Science (MSc): , Business System Analysis & Design
IIEST, Shibpur
Bachelor's degree, Electronics & Telecommunications Enginnering
ABOUT SAGARIKA BANERJEE
Experienced Senior Leader, I specialise in planning and delivering digital transformations while promoting agile leadership across telecommunications and insurance industries. MBA-qualified, with a deep commitment to strategic change and process optimisation, I am passionate about maximising revenue growth and reducing operating costs. My expertise includes managing multimillion-pound projects, enhancing customer experiences, and leading high-performing teams towards achieving efficiency improvements.Why Me?• Successfully managed large-scale projects and multi-million pound budgets, demonstrating impressive qualities in strategic direction and execution.• Certified Scrum Product Owner and Agile Coach with substantial experience in implementing Lean methodologies to streamline operations and increase efficiency.• Skilled in designing business strategies and roadmaps that align with company goals while fostering innovation and growth.• Expert in leading change initiatives in complex environments, ensuring seamless transitions and continuous improvements.• Confident and engaging communicator with a history of influencing C-suite level decisions and securing funding for strategic projects.Career Highlights:• Organisational Change: Led a team to drive digital transformation, focusing on operational efficiencies and strategic growth, managing a substantial budget.• Significant Cost Savings: Coordinated projects to reduce expenses while simultaneously enhancing service delivery and customer satisfaction.• Revenue Growth: Instrumental in delivering multimillion-pound revenue increases by optimising digital channels and improving overall business performance.• Team Leadership: Cultivated a motivational environment that supports team engagement and empowers individuals, leading to high performance and innovation.
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