Sagar Gugnani

About Sagar Gugnani

Program Manager with 9+ years at Amazon driving large-scale operational excellence and customer experience transformation across global support operations. I specialize in leading cross-functional programs end-to-end — from problem discovery and root cause analysis to solution design, execution, and measurable business impact. With a strong foundation in Lean Six Sigma and data-driven decision making, I focus on simplifying processes, scaling solutions, and enabling teams to deliver consistently better outcomes. Recently, I’ve been integrating AI-led tools and automation into program management to improve speed, decision-making, and overall delivery effectiveness.

Experience

1. Ops Excellence Program Manager Ii

   Amazon

   Jun 2024 — Present · Bengaluru, IN

   Lead cross-functional, end-to-end operational excellence programs aligned to organization and VP-level goals, driving improvements in customer experience, process efficiency, and business performance.Partner with business, operations, and program stakeholders to translate organizational priorities into annual roadmaps, define charters, and deliver high-impact initiatives through structured problem solving and Lean Six Sigma methodologies.Serve as PMO lead for the function by translating org-level goals into team-level deliverables, allocating initiatives across program managers, tracking progress, and enabling execution through governance, weekly reviews, and leadership reporting.Drive adoption of AI-enabled program management practices by integrating tools and workflow automations (e.g, Asana and internal AI-based productivity solutions) to streamline intake, tracking, and execution—resulting in ~40% improvement in project phase productivity and increased delivery throughput.Act as a central escalation and enablement point for program managers by unblocking execution challenges, aligning stakeholders, managing risks and dependencies, and ensuring consistent progress toward committed goals across the portfolio.

Education

• Guru Gobind Singh Indraprastha University

  Bachelor of Technology (BTech), Instrumentation & Control Engineering

  2012 — 2016

Skills

• Psychometrics
• Electronic Instrumentation
• Plc Programming
• Microsoft Office
• Piping and Instrumentation Drawing (P&Id)
• Arduino
• Hydraulics
• Building Automation
• Project Management
• Logical Approach
• Powerpoint
• Microsoft Excel
• C++
• Microsoft Word
• Sensors
• Autocad
• Assembly Language
• Microprocessors
• Embedded C
• Matlab
• Teamwork
• Team Management
• Ni Labview
• Control Valves
• Digital Signal Processing
• 8051 Microcontroller
• C
• Pneumatics
• Management
• Leadership
• Transducers
• Instrumentation
• Biomedical Devices