Sagr Dangi
Analyst
- Role
- Business Analyst at Wipro
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Sagr Dangi
Salesforce Business Analyst with 2 years of practical experience supporting CRM implementations and enhancements across banking and financial services clients. Skilled in working closely with business users to understand requirements, translate them into Salesforce solutions, and support delivery from requirement discussion through deployment. Hands-on experience in data quality management, reporting, and user enablement, with a strong focus on improving system usability and operational efficiency. Comfortable coordinating with cross-functional teams to ensure solutions meet business expectations and are adopted smoothly by end users.
Experience
Business Analyst
Sep 2024 — Present · Gurugram, IN
Ensured Salesforce data accuracy by performing regular checks to identify duplicates, inconsistencies, and outdated records, supporting dependable reporting and analysis.* Coordinated with development, QA, and senior administration teams during testing phases to validate functionality, log issues, and assist with release readiness.* Worked on Salesforce Financial Services Cloud (FSC) to support banking and insurance use cases, including customer account handling and service request management.* Engaged with business teams to understand operational challenges and propose straightforward Salesforce enhancements to improve daily activities.* Assisted end users by resolving queries, preparing simple user guides, and providing hands-on support to encourage effective system usage.* Developed reports and dashboards to track sales activity, service metrics, and customer engagement, helping leadership monitor performance indicators.
Education
Trailhead by Salesforce
Business Analytics
Maharshi Dayanand University
Master of Business Administration - MBA, Business Administration and Management, General
Delhi University
Bachelor of Commerce - BCom, Business/Commerce, General
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