Sagar Antara Saraf

About Sagar Antara Saraf

I work at the intersection of revenue operations, customer success strategy, and operational execution in a high-growth fintech environment.Currently, I operate within the Office of the Chief Customer Officer at Snapmint, where I help drive governance and performance across customer-facing functions including Implementation, Merchant Success, Marketing, and Lead Generation.My role focuses on translating leadership strategy into scalable operational systems, building dashboards, improving processes, and enabling teams with the structure and insights they need to perform.Some areas I currently lead include:• Building executive BI dashboards tracking ₹110 Cr+(MRR) revenue pipeline• Designing SDR & Customer Success incentive structures and conducting quarterly performance analysis• Managing and mentoring Customer Success Analysts to drive reporting and insights• Improving operational discipline, resulting in 51% higher process adherence• Reducing escalation turnaround time by 23% through structured cross-team frameworks• Leading hiring initiatives and onboarding for customer and revenue teamsBefore Snapmint, I worked in Business Operations & Customer Success at Haber, where I helped scale regional operations and supported growth from ₹5 Cr to ₹10 Cr MRR while managing global enterprise accounts.I enjoy solving messy operational problems, the kind that require data, structure, and cross-functional collaboration to fix.My interests lie in Revenue Operations, Business Operations, Customer Success Strategy, and Chief of Staff style roles where I can help organizations scale their operating systems.If you\'re building or scaling a customer-centric organization, I’d love to connect.

Experience

1. Manager, Customer Success Operations

   Snapmint

   Oct 2025 — Present · Bengaluru, IN

   Partner directly with the Chief Customer Officer to drive revenue operations strategy, operational governance, and cross-functional performance management across Implementation, Merchant Success, Marketing, and Lead Generation functions- Built and own executive BI dashboards tracking ₹110 Cr+ revenue pipeline, activation funnels, retention metrics, and operational KPIs to support CXO-level reviews and strategic planning.Lead and mentor a team of 3 Customer Success Analysts, overseeing data analysis, reporting frameworks, and performance insights for customer and revenue operations- Drive revenue forecasting alignment and performance analytics to improve visibility across customer-facing functions and leadership decision-making- Design SDR and Customer Success incentive frameworks tied to revenue, activation, and retention KPIs; conduct quarterly performance analysis to optimize team productivity and compensation alignment- Reduced escalation turnaround time by 23% through structured cross-functional resolution frameworks and accountability models- Improved process adherence by 51% by institutionalizing SOPs, compliance governance, and structured performance review cadences- Oversee end-to-end customer lifecycle operations including onboarding workflows, SLA governance, activation monitoring, and retention optimization- Drive workflow automation and CRM process optimization to enhance operational efficiency and data integrity- Led org-wide hiring initiatives, successfully recruiting 11 team members; partnered with leadership on role definition, evaluation frameworks, and capability mapping- Designed structured onboarding and mentorship programs to accelerate productivity and strengthen early performance outcomes- Identified systemic operational gaps and implemented scalable process interventions improving cross-team collaboration and execution consistency.

Education

• Career College Bhopal

  Bachelor of Science - BS, Electronics

  2017 — 2020

• NMIMS CDOE

  Master of Business Administration - MBA, Operations Management

• Narsee Monjee Institute of Management Studies, Mumbai

  Master of Business Administration