Sagar Agrawal

About Sagar Agrawal

Results-driven Customer Success executive with a proven track record of driving measurable business outcomes at scale. Currently leading Customer Success at UiPath — a leading public AI SaaS company (NYSE: PATH) where I manage a portfolio exceeding $90M and oversee a high-performing team delivering exceptional value to customers. Consistently achieving industry-leading metrics in Net Incremental Annual Recurring Revenue (iARR) and Customer Retention Rate (RR), fueling sustainable growth and customer loyalty.A strategic technologist with 20+ years of experience across leadership, advisory, delivery, and other customer-facing roles. I am passionate about empowering Global enterprises and innovative organizations to transform complex business processes through AI-powered intelligent automation and agentic solutions. My focus is on translating technology into tangible ROI, operational efficiency, and competitive advantage that exceed strategic business objectives.Leading initiative where we use Agents & AI powered automation that orchestrates seamless customer onboarding, smooth account transitions between sales and post-sales teams, and scalable digital delivery of best-practice content throughout the customer lifecycle.Guiding a world-class team of Customer Success Managers (CSM) and Technical Account Managers (TAM) in building trusted executive relationships through strategic Success Planning, proactive advisory on program best practices, and rigorous ROI realization.Partnering strategically with Sales and Sales Engineering executives to drive deep product adoption across customer portfolios, grow and protect ARR, and proactively surface and mitigate churn risks through data-driven insights and cross-functional alignment.Supported UiPath\'s remarkable evolution from a high-growth startup to a publicly traded company (IPO in 2021), while bringing deep expertise from prior roles at Automation Anywhere and other global enterprises.A dedicated UiPath evangelist, I have spoken as a Subject Matter Expert at numerous Customer Connect events, meetups, and webinars, sharing insights on automation excellence and AI-driven transformation.

Experience

1. Director of Customer Success

   UiPath

   Apr 2024 — Present · Dallas-Fort Worth, TX, US

   Results-driven Customer Success executive with a proven track record of driving measurable business outcomes at scale. I manage a portfolio exceeding $90M and oversee a high-performing team delivering exceptional value to customers. Consistently achieving industry-leading metrics in Net Incremental Annual Recurring Revenue (iARR) and Customer Retention Rate (RR), fueling sustainable growth and customer loyalty.Empowering Global enterprises and innovative organizations to transform complex business processes through AI-powered intelligent automation and agentic solutions. My focus is on translating technology into tangible ROI, operational efficiency, and competitive advantage that exceed strategic business objectives.Leading initiative where we use Agents & AI powered automation that orchestrates seamless customer onboarding, smooth account transitions between sales and post-sales teams, and scalable digital delivery of best-practice content throughout the customer lifecycle.Guiding a world-class team of Customer Success Managers (CSM) and Technical Account Managers (TAM) in building trusted executive relationships through strategic Success Planning, proactive advisory on program best practices, and rigorous ROI realization.Partnering strategically with Sales and Sales Engineering executives to drive deep product adoption across customer portfolios, grow and protect ARR, and proactively surface and mitigate churn risks through data-driven insights and cross-functional alignment.

Education

• Doctor Babasaheb Ambedkar Marathwada University

  Bachelor of Engineering (B.E.), Electronics Engineering

  2004

• Quantic School of Business and Technology

  Executive MBA, Business Administration and Management, General

Skills

• Testing
• Soa
• Entity Framework
• Bot Insight
• Software Development Life Cycle (Sdlc)
• .net Framework
• C#
• .net
• Vb6
• Crystal Reports
• Xml
• Sql
• Restful Webservices
• Visio
• Asp.net
• Web Api
• Microsoft Office
• Software Development
• Layer 7
• Microsoft Sql Server
• Linq
• Tfs
• Android
• Visual Basic
• Integration
• Automation Anywhere
• Rpa
• Java
• Windows
• Vba
• Openspan
• Requirements Gathering
• Ado.net
• Vb.net
• Access
• Visual Studio
• Wcf
• Sdlc
• Angularjs
• Metabot