Sagara Gunawardena

Service Desk Engineer @Tier4

Auckland, NZ
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2023 — Present

Service Desk Engineer @Tier4

NZ

Work remotely from home and support more than 250 SMEs in New Zealand with various systems in place.

EDUCATION

2005 — 2006

IDM Computer Studies (Pvt) Ltd

Diploma in Computer Studies (DICS), Information Technology

2017 — 2018

Unitec

Graduate Diploma in Computing, Information Technology - Data Communication and Networking

2006 — 2007

NCC Education

International Diploma in Computer Studies, Information Technology

2013 — 2016

BCS, The Chartered Institute for IT

Professional Graduate Diploma in IT, Information Technology - Management

2000 — 2002

Nalanda College Colombo

GCE Advanced Level, Bio Science

SKILLS

System AdministrationMicrosoft ExchangeNetworkingUser SupportVoipInfrastructureSecurity Products and FirewallInfrastructure Support & ManagementVideo Conferencing and GroupwareActive DirectoryWindows ServerHardwareDnsIct ManagementVirtualization TechnologiesFirewallsPabx Telephony System Support and ManagementManagementServersServer ConfigurationPc / Laptop / Tab / Smartphone Troubleshoot and SupportIct Procurement ManagementTechnical SupportLan / Wan / Vpn NetworkSwitchesDhcpSla Maintenance and Managemen

ABOUT SAGARA GUNAWARDENA

Highly accomplished and well-presented IT Engineer with nearly 20 years of experience including over 8 years in a leading multinational organization. Excellent all-round management and technical expertise and proven ability to ensure the smooth running of IT systems and delivery of services designed to improve efficiency and performance. An individual possessing the ability to remain focused under pressure while managing multiple tasks. Dedication to professional development ensures up to date and thorough knowledge. Recognized for outstanding relationship building skills, the ability to think analytically, strategically and creatively while remaining focused on user support.

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Sagara Gunawardena — Service Desk Engineer at Tier4 in Auckland, NZ | Unifers