Sagar Sivaraman
Information Technology Support Specialist at UST Global Inc
- Role
- Associate Ii Cloud Infrastructure Services at UST
- Location
- Thiruvananthapuram, KL, IN
- LinkedIn followers
- 500 followers
About Sagar Sivaraman
Information technology specialist with over 9 years of progressive experience in…
Experience
Associate Ii Cloud Infrastructure Services
May 2021 — Present · Thiruvananthapuram, IN
In my role at UST, I provided exceptional L2 support for major US clients, ensuring adherence to SLA requirements and enhancing service delivery. I successfully resolved over 95% of technical issues on the first contact, demonstrating my expertise in IT infrastructure administration. My leadership in Critical Incident Management significantly reduced business disruptions, showcasing my commitment to operational excellence.
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