Sagar Sathe

Experience

1. Engagement Manager

   IBM

   Nov 2011 — Present · Pune, IN

   Primary point of contact and communication, both internally and with the Client for all post implementation activities and client engagement for Spend Analysis offerings.•Support and guide the project team in data normalization and enrichment process.•Create and maintain process benchmarks, standards and instructions.•Extend support to build and maintain reusable information repositories like knowledge bases, reference materials, etc.•Contribute to automation and technology development activities. •Knowledgeable about all contractual and financial details impacting the engagement with client•Understand the customer requirements listed in the contract and SoW and convert them to operational instructions for the project team•Gather expectations that are not specifically mentioned is SoW, but passed through other communication channels•Understand customer’s business objectives such as spend management plans and saving targets.•Become the evangelist for customers Spend Management initiatives.•Prepare and process change orders and amendments to the SoW with the help of respective customer contact and Emptoris entities.•Assist Spend Analyzer users with best practices and lessons learned.•Provide refresher trainings and conduct periodic knowledge sharing sessions for customer as well as other project stake holders.•Check and ensure overall delivery quality of every deliverable to the customer.•Provide value added services to the customers on top of Emptoris spend analysis offerings as a token to increase adoption and increase customer success.•Maintain Quality Client Relationships & Trusted business advisor.•Follow up on the Customer Support cases time to time and ensure timely response to the users•Contribute to the Emptoris technology development through suggestions and feedbacks•Ensure work completion by team (on time, on budget, technical and functional requirements delivered, consistent cycle time and cost effectiveness improvement).

Education

• Pimpri Chinchwad Polytechnic

  D.A.E.

  1995 — 1999

Skills

• Consulting
• Erp
• Procurement
• Crm
• Business Analysis
• Strategic Sourcing
• Vendor Management
• Management
• Project Management
• Spend Analysis
• Outsourcing
• Pre-Sales