Sagar Sapkal
Manager - Incident Management @St Telemedia Global Data Centres India
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WORK HISTORY
Manager - Incident Management @St Telemedia Global Data Centres India
Navi Mumbai, IN
Incident Response Leadership: Acts as the central point of control during outages, ensuring structured and timely resolution- Coordination Across Teams: Brings together DC Operation, Customer, SME\'s and OEM teams to resolve issues collaboratively- Communication Management: Keeps stakeholders informed with clear updates, status reports, and escalation paths during incidents- Root Cause Analysis: Ensures post-incident reviews are conducted to identify causes and prevent recurrence- Process Enforcement: Applies ITIL frameworks to standardize incident handling and ensure compliance with SLAs- Monitoring & Metrics: Tracks KPIs such as Mean Time to Resolution (MTTR), incident frequency, and service availability to measure performance.
EDUCATION
Finolex Academy of Management & Technology
Bachelor of Engineering (B.E.)
SKILLS
ABOUT SAGAR SAPKAL
At Excis Compliance, my focus as Service Delivery Manager revolves around optimizing…
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