Sagar Rawlani

About Sagar Rawlani

I work on customer experience and service transformation initiatives focused on reducing repeat customer complaints and avoidable field visits through preventive, digital, and AI-enabled solutions.Currently part of the JioHome business at Reliance Jio, where I own long-cycle CX transformation programs end-to-end — from planning and cross-functional execution to post-launch adoption and performance tracking.My work sits at the intersection of CX, operations, and technology, with a strong focus on shifting resolution from assisted channels to intelligent, system-led and self-service experiences at scale.Previously, I’ve built and scaled Customer Success and Key Account functions in SaaS environments, driving retention, expansion, and executive stakeholder alignment.Interested in roles focused on CX transformation, digital CX, service design, and large-scale customer experience programs.

Experience

1. Jio

   Present

Education

• Sardar Patel Institute of Technology

  Master of Computer Applications (M.C.A.), Information Technology

  2014 — 2016

• MITSOM

  Bachelor of Computer Applications, Information Technology

  2010 — 2013

Skills

• Os X
• Microsoft Word
• Operating Systems
• English
• Software Development
• Iphone Support
• Windows
• Eclipse
• Teamwork
• Software Engineering
• Html
• Mac
• Microsoft Office
• Microsoft Excel
• Communication
• Time Management
• Microsoft Dynamics Erp
• Sql
• Css
• Leadership
• C
• Programming
• Microsoft Dynamics Ax