Sagar Rathore

About Sagar Rathore

Enterprise Salesforce Delivery & DevOps Leader with 11+ years of experience driving large-scale CRM transformation programs across Manufacturing, BFSI, and other regulated industries. I lead complex, multi-vendor enterprise engagements spanning strategy, roadmap definition, execution governance, and release management. Proven track record of delivering high-risk, high-value programs with 99% on-time execution, optimized DevOps pipelines, and measurable improvements in velocity, stability, and operational efficiency. I have built and scaled onsite–offshore delivery models managing 25+ member cross-functional teams, instituting governance frameworks (RACI, capacity planning, RAID, executive dashboards) that ensure transparency, predictability, and business alignment. My expertise spans enterprise Salesforce ecosystems including Sales Cloud, Service Cloud, Financial Services Cloud, Marketing Cloud, and structured DevOps implementation using Copado and Flosum. I specialize in aligning technology delivery with strategic business objectives at the leadership level. IIM Mumbai Alumnus | 15x Salesforce Certified | Currently pursuing MBA in Artificial Intelligence & Machine Learning - expanding into AI-led enterprise transformation.

Experience

1. Salesforce Project Manager

   TechMatrix Consulting

   Jan 2026 — Present · Mumbai, IN

   Domain: Furniture Manufacturing (Home & Office Interiors)Leading enterprise Salesforce delivery for a large-scale furniture manufacturing organization, driving CRM transformation across Sales, Service, and Operations.Responsibilities & Impact Own end-to-end Salesforce program delivery (Discovery → Design → Build → UAT → Go-Live → Hypercare) Drive execution of enterprise CRM roadmap aligned with business growth and operational excellence Manage cross-functional onsite-offshore teams ensuring predictable sprint velocity and release stability Govern scope, estimations, budgeting, risk mitigation, and change management for high-visibility programs Lead Agile delivery (Sprint Planning, Backlog Refinement, Reviews, Retrospectives) enabling high-performance teams Oversee DevOps & Release Management ensuring structured deployments, UAT governance, and production stability Establish governance frameworks including RAID logs, RACI matrix, executive dashboards, and stakeholder reporting Collaborate with senior business leaders to translate strategic objectives into scalable Salesforce solutionsBusiness Outcomes Improved release cadence and deployment predictability Enhanced stakeholder transparency through structured reporting Strengthened cross-team collaboration between Business and IT Enabled scalable Salesforce architecture aligned to enterprise growth

Education

• D.D. Bytco Junior College, Nashik

  H.S.C.

  2007 — 2009

• MITSOM | MIT School of Management

  Master of Computer Applications (MCA), MCA Management

  2012 — 2015

• DR. D. Y. Patil Vidyapeeth (DPU)

  Master of Business Administration - MBA, Artificial Intelligence & Machine Learning

• Indian Institute of Management Mumbai

  Executive Program in Advance Program Management and Analytics - NITIE - Batch 1

• Indian Institute of Management Mumbai

  Reinventing Business Operations with Data Analytics - 2023

• DR. D. Y. Patil Vidyapeeth (DPU)

  Master of Business Administration - MBA, Project Management

• Adarsh Secondary English Medium School

  S.S.C

  1994 — 2007

• Savitribai Phule Pune University

  Bachelor of Science (B.Sc.), Computer Science (BCS)

Skills

• Php
• Hp Qtp
• Mysql
• .net
• Java
• Selenium Webdriver
• Qc
• Microsoft Word
• Javascript
• Automation Anywhere
• Rqm
• Rft
• Microsoft Excel
• Powerpoint
• Data Structures
• Css
• C++
• Windows
• C
• Robotic Process Automation
• Microsoft Office
• Sql
• Html