Sagar Pachore

Business Development Manager @Safexpress Private Limited

Pune, IN

Built and maintained strong relationships with existing and new customers to ensure retention and satisfaction.• Identified and developed potential clients to drive long-term business growth• Managed a portfolio of 35+ corporate clients (Piaggio, Nerolac, Godrej), achieving 96% customer satisfaction by resolving escalations promptly through calls and emails.• Drive revenue growth by identifying business opportunities, negotiating contracts, and ensuring timely contract renewals of existing customers.• Lead a team of 30+ across 11 franchise locations, ensuring seamless logistics operations.• Consistently achieve monthly, quarterly, and annual sales targets through market analysis and competitor tracking.• Conducted monthly client visits to understand customer challenges and requirements, led SLA performance reviews, and built long-term trust to drive business growth.• Ensured on-time billing, collections, and claim settlements in compliance with company SOPs.• Monitored daily sales performance, focusing on zero billing and negative sales customers to ensure continuous revenue growth.• Expertise in managing clients across diverse industries including FMCG, Manufacturing, Retail, and Ecommerce, ensuring tailored solutions and customer satisfaction.• Ensured smooth service delivery by monitoring all booked shipments daily basis, securing same-day connections, and overseeing first-mile to last-mile delivery for customer satisfaction. • Developed retail and credit sales across the assigned territory, driving revenue growth and expanding market presence.• Collaborated with internal teams to resolve service issues promptly, ensuring smooth operations and enhanced customer satisfaction.• Highly experienced in logistics operations, inventory management, end-to-end supply chain management, and domestic logistics documentation