Sagar Gujarathi

WORK HISTORY

EDUCATION

ABOUT SAGAR GUJARATHI

As an Associate Infrastructure Specialist at Kyndryl, I contribute to managing high-severity incidents and ensuring infrastructure uptime within service levels. By facilitating major incident management, coordinating with cross-functional teams, and adhering to the ITIL framework, I support efficient communication and resolution processes. My role includes monitoring incident trends and overseeing outage management through bridge calls and executive communications. With a Master\'s degree in Information Technology from Wilson College, I bring advanced knowledge to business relationship management, communication, and business continuity. Through certifications in business analysis and leadership behavior, I focus on refining processes, reducing incident impact, and driving operational excellence within a global infrastructure environment.