Sagar Gaddam
Sam Content Analyst @ServiceNow
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WORK HISTORY
Sam Content Analyst @ServiceNow
Worked in the Publisher Part Number pillar, where SKU-normalized based on data description to Publisher, Product, Version, Edition License Type and License Metric information are mapped in the database.• Implement data cleaning procedures to ensure data accuracy and reliability in Content Library of ServiceNow.• Maintained a high standard of production and quality in the normalization of software asset data for some of the Fortune 500 companies that use SAM Pro.• Worked on the Sam Pro Library by creating multiple products, normalizing discovered software data adding their lifecycles, PPN, and additional attributes that aren\'t available in the ServiceNow content library.• Provided Nesting support for new joiners and trained them on the workflow and helped them learn Product licensing.• Collaborated with diverse teams, providing insights and recommendations on SAM related Content to finish the customer requests on time
EDUCATION
Hyderabad Institute of Technology & Management
Bachelor of Technology - BTech
ABOUT SAGAR GADDAM
Certified Implementation Specialist - Software Asset Management SAM tools: ServiceNow SAM Pro.• Software product Licensing: Microsoft, Adobe.• Productivity tools: MS Office, Outlook, Teams, MS Excel• SQL Basics• Java Basics
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